Satisfaction Policy
We understand that part of the anxiety of buying a new bike is the concern that it may not fit you properly or you may have not chosen the proper model. This is why we have our Satisfaction Policy. Please review the policy as detailed below and certainly call or email any questions or concerns you may have prior to making your purchase.
The process works in 2 phases:
Phase 1
The 1st phase will be allowing us the opportunity to correct the problem. If your bike is the wrong size or model we will work with you to correct the problem. This could mean helping you refine your performance needs and then re-defining the best model for your riding characteristics. Or it could be as simple as moving up or down a size. This needs to happen within the first 2 weeks (14 days) after you receive your frame.
Yes, this even applies to custom built frames and certainly this process begins at the local dealer if you purchased your Lynskey product from your bike shop.
Phase 2
Should we not be able to remedy the problem to our mutual satisfaction during Phase 1, you may request a full refund. You will only have to pay a re-stocking fee of 15%. Again, if you purchased your Lynskey bike thru your local bike shop, please begin this process there. We always work with our Lynskey dealers to insure great customer service.
You will also be responsible for all duties, freight costs, etc. unless we caused the problem by shipping an incorrect or defective product. Exceptions to this policy are custom paint and finish options.
What to do
Please contact us so that we may understand the situation and assist you. We can be reached at sales@lynskeyperformance.com or by phone at 423-499-5815.
