FAQ
Q: What is the difference between the Industrial Mill Finish and the Bright Brushed Finish?
A: The Industrial Mill finish is a raw titanium finish that has random, crossed lines throughout the finish. The Bright Brushed Finish is also a raw titanium finish, but our team goes back by hand and work the lines to be parallel to one another, making for a cleaner/brighter finish. Learn more here about Lynskey's Titanium Frame Finishes.
Q: I have crashed my bike and have scuffed the finish, is it possible to refinish the frame from home?
A: If your frame has the Industrial Mill or Bright Brushed Finish, you will be able to rework the finish on the frame with a medium grade scotch-brite pad. If your frame has the Matte Satin Finish, the frame will need to be sent back to Lynskey for refinishing.
Q: What is the Torque Spec for your Seatpost collars (clamp)?
A: The torque spec for the seatpost collar is 5Nm.
Q: What is the Torque Spec for the Saddle Rail Clamp on the Lynskey Titanium Seatpost, mine slips at 12Nm?
A: The seatpost insert indicates 8-12Nm. However, 8-12Nm is for a carbon seatpost. For our titanium seatpost, the clamp may be tightened between 15-17Nm.
Q: How do I attached my Lynskey Seatpost to my saddle?
A: Please follow the instructions found on this Seatpost Assembly Instuctions PDF
Q: I am not able to loosen/adjust my saddle that is installed on a Lynskey Titanium Seatpost. While the bolt has been loosened, the saddle still is not able to be moved or rotated up and down.
A: The insert for our Lynskey Titanium Seatpost use a wedge system that will essentially expand the insert into place, keeping the saddle from moving. You will want to back the screw out, only leaving a few threads of the bolt installed in the opposite wedge(the bolt will keep the assembly together once freed up). You will want to place a 2x4 or similar solid barrier on top of the saddle. Using a rubber mallet, you will want to gently strike the 2x4 in the area above the nose of the saddle. 1-2 solid strikes of the mallet should break the wedges free from the seatpost to allow you adjust the saddle position.
Q: My Lynskey frame has a developed a problem and I am the original owner, how do I start the warranty claim?
A: Please fill out the form in this Link. A Lynskey representative will reach back out to you with more information within 24 hours(excluding weekends).
Q: My Lynskey frame has developed a problem but I am not the original owner; can the frame be repaired.
A: Yes, we can repair the frame. You will need to fill out the form in this Link and we will have a repair quote drafted to bring the frame back to good as new condition.
Q: What Grease is recommended to use with the frame during the build-up?
A:
- Bottom Bracket Threads - Finish Line Copper Based Anti-Seize
- Headset Cups - Finish Line Copper Based Anti-Seize (Tiny Bit)
- Seatposts - Carbon Fiber Seatpost: Finish Line Carbon Fiber Grip Paste - Aluminum & Titanium Seatposts use no grease. Regardless of seatpost material and grease applied, we suggest pulling the seatpost out to clean it every 3 months to ensure you never have a seized seatpost issue.
Q: Which derailleur hanger do I need?
A: Please refer to your Lynskey Model, Model Year and Serial Number (located on the underside of the bottom bracket shell) and reference this document: Derailleur Hanger Reference Chart PDF.
Q: What is the indexable nut that is used in my derailleur hanger and how does it work?
A: The indexable nut that is installed into the derailleur hanger of our thru-axle frames will have an offset threaded hole. The offset of the indexable nut allows us to properly center the wheel in the frame to ensure the rear wheel tracks perfectly.
Q: I have ordered the thru axle conversion kit, how do I select the correct indexable nut for my frame.
A: The 5 indexable nuts will each have 6 different orientations that the bolt can be set in. The best way to figure out which one to use will be to start with the zero-offset nut and see how much the wheel is off center. If it lines up with zero offset nut, awesome! If not, look to see how far off center the wheel is in the chainstay/seatstay. If minor, start with the 10-degree offset nut and try the 6 different orientations of the nut; if the 10 degree offset does not center the wheel, repeat the process but with the 20 degree offset nut, you will need to continue stepping up the degree offset until you find the right one.
Q: I see you offer ENVE road forks along with your Lynskey road forks; what is the major difference?
A: Both forks share a similar carbon layup. However, our Lynskey forks are designed specifically to match the geometry of our frames and the headtube diameter as well. The ENVE fork is designed around a neutral standpoint so that it may be used across a wide variety of frames on the market. The major aesthetic difference will be that the steerer tube of the ENVE fork is 1-1/8” – 1-1/4” tapered, meaning the transition from the headtube of the frame to crown of the fork will not be nearly as streamlined when compared to one of Lynskey forks that utilize a 1-1/8” – 1-1/2” steerertube.
Q: How long until I receive a refund for a canceled order?
A: We will process your refund within 15 business days of cancelation. Your credit card company may take an additional 2-3 days before your credit is posted to your account.
Q: What currency are your prices stated in?
A: All website pricing is in USD (United States Dollar).
Q: Is Duty/VAT included in your prices?
A: No, all applicable duty/VAT charges are the responsibility of the purchaser. Lynskey will not be held responsible for any import fees.
Q: Can I use a coupon code or special offer with financing?
A: No, unfortunately any promo, deal, or special offer would not be included with financing unless specifically stated. Dealers/Pros cannot use financing with their pricing.
Q: If I ask for custom work on a stock frame (add rack mounts, extra bottle mounts, etc) will I be able to cancel my order?
A: No, any custom orders will be non-refundable and non-returnable. We recommend sticking with a stock frame if this is an issue.